Terms of service
Last updated: 5 April 2026
Agreement
By using www.novrya.com or placing an order, you agree to these Terms of Service and all related policies.
Website Use
By accessing this Website, you confirm that:
- You are at least 18 years old or have guardian consent
- You will not use the Website for unlawful purposes
- Product information and availability may change without notice
We strive for accuracy but cannot guarantee all content is error-free.
Orders & Acceptance
Placing an order constitutes an offer to purchase.
We reserve the right to accept, decline, or cancel orders due to:
- Errors
- Stock limitations
- Suspected fraud
Pricing & Payment
- Prices are shown in your selected currency
- Applicable taxes are included unless stated otherwise
- Accepted payment methods appear at checkout
- Prices may change without affecting confirmed orders
Shipping & Delivery
Full shipping details are outlined in our Shipping Policy.
- Orders ship from our Netherlands warehouse
- Typical EU delivery: 1–5 business days
- Risk transfers once handed to the courier
- Tracking details are sent automatically
Delivery times may extend during peak periods.
Returns & Refunds
Returns follow our Refund & Return Policy, including the 30-Day Sleep Guarantee.
- Products may be tested during the 30-day period
- Return shipping costs are customer-paid unless legally required otherwise
- Refunds processed within 14 business days after inspection
Product Quality & Warranty
Covered:
- Manufacturing defects
Not covered:
- Misuse or improper care
- Normal wear and tear
- Modified products
Warranty claims: contact@novrya.com with photos and order details.
Intellectual Property
All Website content belongs to Novrya and may not be reused without permission.
Limitation of Liability
We are not responsible for indirect or consequential damages.
Total liability is limited to the purchase price of the product.
Changes to Terms
We may update these terms at any time. The latest version will always appear on this page.
Contact
contact@novrya.com
Registered in France