Shipping policy
Last updated: 5 April 2026
Shipping Origin
All orders ship from our EU warehouse in the Netherlands.
Processing Times
Orders are processed within approximately 1 business day.
- Before 14:00 CET → same-day processing (typically)
- After 14:00 CET → next business day
- Weekend/holiday orders → next business day
Delivery Times
Estimated delivery:
- Netherlands, Belgium, Germany: 1–2 business days
- Rest of EU: 4–7 business days
During peak seasons (Black Friday, Christmas, sales events), delivery may take slightly longer due to courier demand.
Tracking is provided automatically via email.
Shipping Costs
Shipping costs are calculated at checkout.
Duties & Taxes
EU customers do not pay additional customs fees.
Address Accuracy
Customers are responsible for providing correct delivery details.
Lost or Delivered Packages
If tracking shows delivered but the parcel is missing:
- Contact the courier first
- Then email contact@novrya.com