We’re here to assist you. Feel free to reach out via email or contact form.
Our customer service team will be happy to help.
Email:
Hours: Monday to Friday | 9:00 AM – 5:00 PM
Frequently asked questions
When will my order arrive?
Our standard delivery time is 7–20 business days after your order has been processed and dispatched.
You’ll receive a tracking link by email once your package ships, allowing you to follow its progress in real time.
Please note: delivery times may vary slightly depending on your location and local courier services.
Do you offer order tracking?
Yes! Once your order has been shipped, you’ll receive a tracking email with a link to monitor your delivery from dispatch to arrival.
What is your return policy?
We offer a 30-day return policy from the date your order is delivered.
To qualify for a return, items must be unused, in their original packaging, and include all accessories.
To start a return, simply contact us at contact@novrya.com with your order details and reason for return.
Do you offer international shipping?
Yes! we proudly ship worldwide.
Wherever you work, travel, or live, we’ll deliver directly to your door through our trusted logistics partners.
How much does shipping cost?
We offer flat-rate international shipping of €5,99 for all orders.
You’ll see your exact shipping cost at checkout before completing your purchase.
Orders may occasionally qualify for free shipping during special promotions or sales.